When asked what was special about the Hartselle retail associates, Supervisor Heather Fairbanks replied, "They're all wonderful: need I say more?"
She's right. This is the fourth time in less than a year that Postmarks has featured employees from Hartselle. They went all out for their breast cancer awareness event, came in first in the state for level 18-20 offices for the Breast Cancer Stamp sales contest in October, and now this.
As an example of how her clerks care about their customers, Fairbanks related a recent incident where a customer needed a passport ASAP. After the customer had paid and left the post office, a clerk realized that he had written his check for the wrong amount. She called him, but he was unable to return that day to correct the situation, so the clerk made up the difference with her own money.
"Our clerks are very personable," Fairbanks said. "Their customers have known them for years, and everybody knows each other on a first-name basis."
Hartselle staff, congratulations on your achievement, and also for holding the Postmarks' record for most appearances by a single post office (excluding offices in major cities).
